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Author: Jill

Daisy Basilio Wins the Chris Peacock Rising Star Award

Written by Jill on . Posted in News.

We are delighted to announce that Daisy Basilio, Events Coordinator, has been named the winner of the Chris Peacock Rising Star Award at the 2025 M&IT Awards.

At just 24, Daisy has already made an outstanding impact on the Club and the wider events industry. She has redefined the client experience with her creativity, mentored her colleagues with empathy, and championed workplace wellbeing as a qualified Mental Health First Aider.

Paul Harvey, editor and judge at the M&IT Awards, said: “At just 24, she has already made a major impact at her place of work, redefining client experiences, mentoring colleagues, and spearheading workplace wellbeing initiatives as a qualified Mental Health First Aider. Our judges were impressed by her combination of commercial success, emotional intelligence, and passion for the industry, which they said make her a shining example of the next generation of event leaders.”

Speaking about her win, Daisy Basilio said: “I’m absolutely thrilled to win the Chris Peacock Rising Star Award. I want to say a huge thank you to my manager, Joanna Lunn, and the whole VSC team for believing in me, supporting me, and giving me the opportunities to grow in my role. This recognition means so much, and I couldn’t have achieved it without them.”

Joanna Lunn, Sales & Marketing Manager at the VSC, added: “We’re incredibly proud of Daisy. She approaches everything she does with passion, creativity, and a genuine care for both clients and colleagues. This award is so well deserved, and we can’t wait to see what she achieves next in her career.”

Daisy’s win marks another proud milestone for the VSC, reflecting both her individual success and the Club’s culture of nurturing young talent. The award follows an exceptional year for the Club, which also saw VSC named Venue of the Year (under 300 delegates) at the 2024 MIA Awards, winner of Excellence in Wellbeing at the 2025 HR in Hospitality Awards, and Silver in the Best Conference/Event Venue category at the 2025 Conference & Events Awards.

VSC Wins ‘Excellence in Wellbeing’ at HR in Hospitality Awards

Written by Jill on . Posted in News.

We are delighted to share that the VSC has won the ‘Excellence in Wellbeing’ award at the HR in Hospitality Awards 2025.

This prestigious national award recognises organisations across the hospitality sector that are leading the way in supporting staff wellbeing. For the VSC, it’s a proud moment—and one that celebrates the commitment we’ve made to building a culture of care, inclusivity, and support for our team.

Our holistic, needs-led wellbeing strategy is grounded in the four pillars of mental, physical, emotional, and financial wellbeing. From Mental Health First Aiders and structured counselling to menopause champions, monthly fitness sessions, flexible working, and financial coaching—wellbeing is embedded in everything we do.

Crucially, our approach is shaped by staff, for staff. Our Wellbeing and Inclusion Champions work across departments to ensure the programme reflects the real needs and lived experiences of our people.

The HR in Hospitality Awards judges praised our honesty and ambition, saying: “This entry admits they started from a low base with zero budget and disengaged teams. From there, they developed a very well thought through and joined-up strategy that engaged all stakeholders. The HR team became visible and supportive, helping to change the culture to one that is more transparent and open. Their staff don’t just benefit from the programme—they shape it. The results speak for themselves: staff turnover dropped from 50% in July 2023 to 16% in May 2025, with zero turnover at Head of Department level. The vision was clear—if we care for our staff, they will take care of our 63,500+ members.”

Mark Field, General Manager of the VSC, said: “Winning this award is a fantastic recognition of the journey we’ve been on. It’s a real testament to the hard work of Jasmine and the HR team, who have transformed our approach to wellbeing from the ground up. They’ve helped us build a culture where people feel heard, supported, and valued—and that’s had a direct impact on our service to members. I’m incredibly proud of what we’ve achieved together.”

Thank you to everyone who has helped make this possible—especially our Champions and team members who continue to shape the future of wellbeing at the VSC.

Victory Services Club shortlisted for Best Conference Venue
at the London Venue Awards 2025

Written by Jill on . Posted in News.

We’re delighted to share that the Victory Services Club has been named a finalist in the Best Conference Venue category at the London Venue Awards 2025. The winners will be announced at the awards ceremony in November.

Mark Field, General Manager, said: “Being shortlisted is a fantastic recognition of our team’s hard work and the care we put into every conference we host. From flexible spaces and dependable tech to great service and catering, we’re proud to deliver events that run smoothly and leave a lasting impression.”

Congratulations to all the other finalists — we wish you the very best of luck and look forward to celebrating with you in November.

Victory Services Club Wins Silver
at Prestigious Conference & Events Awards 2025

Written by Jill on . Posted in News.

The Victory Services Club is proud to announce we have been awarded Silver in the Best Conference / Event Venue category at the 2025 Conference & Events Awards. The accolade recognises the Club’s exceptional standards in hospitality, client service and event delivery, confirming its reputation as one of the capital’s leading venues.

Mark Field, General Manager commented: “We are absolutely delighted to have received the Silver award. This recognition belongs to our dedicated team, whose professionalism and genuine passion for service shine through at every event. As a not-for-profit organisation, this accolade also helps raise awareness of the vital support we provide to members of the Armed Forces and their families.”

With an 85% repeat business rate, a ‘World Class’ rating from Hospitality Assured, and Gold-standard sustainability credentials, the Victory Services Club continues to lead the way as a venue that delivers excellence with purpose.

The Buffet Is Back
and It’s Better Than You Remember

Written by Jill on . Posted in News.

Buffets are back on the menu, and not just for hotel breakfasts or wedding receptions.

In the world of corporate events, we’re seeing a serious comeback for this classic catering choice and it’s not hard to see why. With cost-effectiveness and networking sitting high on every organiser’s priority list, the buffet is ticking all the right boxes. And no, we’re not talking about soggy sausage rolls and curled-up sandwiches. Today’s buffets are bold, brilliant, and anything but boring.

Why are we loving the buffet again?

Because it saves money and still delivers. Budgets are tight. The cost-of-living crisis hasn’t skipped the events industry, and organisers are under pressure to do more with less. Buffets offer a smart way to keep the per-head spend sensible while still feeding a crowd well. That means companies can invite more people without huge budgets.

Street food vibes and proper variety.

Forget beige food. Today’s buffets borrow from the best of the street food scene; think gourmet sliders, sushi bars, mini bao buns, artisan pies, and spring rolls with amazing flavours. There’s something for everyone, from vegans to meat lovers, and it looks the part too.

It’s less formal, more flexible.

Buffets fit the new wave of informal, relaxed events. No table plans. No waiting to be served. Just good food, good flow, and the freedom to chat with whoever you like, for however long you like. And if you want to make a quiet exit halfway through, no one’s going to notice you’re not finishing a dessert course.

People value their time.

We’re all a bit more selective these days. Attendees want events that respect their time and give them freedom. Buffets let people pop in, grab a plate, have a conversation or two, and leave when it suits them. Simple. Efficient. Respectful.

It’s not just about piling food on a table, chefs are getting creative. Buffets are getting a serious upgrade thanks to some clever kitchen thinking. It’s not unusual to see chefs finishing dishes on the buffet table or adding a bit of theatre with a live garnish or drizzle. It’s all about making the experience feel a bit more special, without adding to the cost.

We’re seeing more clients go for reception-style events with bigger guest numbers. The per-head spend might be down, but the experience isn’t. In fact, the relaxed format makes people more likely to attend. There’s less pressure, less formality and more opportunities for natural, easy networking.

Buffets do bring a few logistical challenges though; people can drift off early, and no one wants the food table looking bare halfway through. But good chefs know the trick is to refill little and often. Delegates can do their bit too; only take what you’ll eat (we know the mini Yorkshire puds are tempting, but you don’t need ten.)

With more awareness around food allergies and lifestyle choices, buffets now come with clear labels, ingredient lists, and proper signage. That’s good news for everyone – no awkward guessing games, and fewer risks.

The buffet’s return isn’t just nostalgia, it’s a smart response to the way we work, eat, and network now. It’s flexible, social, cost-effective, and easy to scale up. With a bit of thought and creativity, it’s a format that can carry an event and leave guests satisfied – without the stiffness of something more formal.

Done well, the buffet doesn’t just feed people it fuels conversation, connection, and the kind of relaxed atmosphere where real connections happens.

Mark Field, General Manager, Victory Services Club

(This article was first published in Conference News June 2025 )

C&E Awards - Finalist

Victory Services Club Named Finalist
at the Conference & Event Awards

Written by Jill on . Posted in News.

The Victory Services Club (VSC) is delighted to announce that we have been shortlisted as a finalist in the Best Venue (up to 500 Theatre Style) category at the prestigious Conference and Event Awards.

This recognition celebrates our team’s dedication to delivering outstanding events, exceptional service and award-winning catering — all within our historic and versatile venue in the heart of London’s Marble Arch.

The finalist announcement adds to a long list of achievements for VSC, including our World Class status from the Institute of Hospitality, Gold in the EcoSmart accreditation, and the recent winner of the ‘Best Venue’ category in the MIA Awards.

“We are incredibly proud to be recognised at this year’s Conference & Event Awards,” said Mark Field, General Manager of VSC. “It’s a reflection of the passion, talent and commitment of our entire team, who ensure every event we hold is a success.”

We look forward to celebrating with our industry peers at the awards ceremony in June and wish all finalists the very best of luck.

Daisy Basilio Shortlisted for the Chris Peacock Rising Star Award in prestigious M&IT Awards

Written by Jill on . Posted in News.

We are thrilled to announce that Daisy Basilio, Sales & Events Coordinator at the Victory Services Club, has been shortlisted for the Chris Peacock Rising Star of the Year Award in the prestigious M&IT Awards.

At just 24 years old, Daisy has already made a significant impact on both the VSC and the wider events industry. From mentoring colleagues and driving operational improvements to championing mental health and representing the Club at national industry events, Daisy embodies the spirit of a rising star.

“I’m incredibly honoured to be shortlisted for the M&IT Rising Star Award,” said Daisy. “It’s a wonderful recognition, and I’m truly grateful to my team and Venues of Excellence for their support and encouragement along the way.”

Her commitment to excellence, attention to detail, and client-focused approach have helped secure new business and deliver outstanding experiences for VSC clients. Most notably, Daisy became a qualified Mental Health First Aider after personally proposing a focus on wellbeing – leading to new initiatives that have improved working life across the Club.

Mark Field, General Manager, commented: “Daisy is a role model and a natural leader. Her professionalism, emotional intelligence and drive to make a difference are truly remarkable. We are incredibly proud of her nomination—it is thoroughly deserved.”

Congratulations, Daisy, and best of luck in the final round!

Victory Services Club Wins Venue of the Year at MIA Awards

Written by Jill on . Posted in News.

We’re proud to announce that the Victory Services Club has been awarded Venue of the Year (under 300 delegates) at the 2024 MIA Awards!

This incredible achievement reflects our team’s dedication to delivering consistently exceptional service, with over 85% of our business coming from repeat clients. Our core team has a combined service of 102 years, and we treat every delegate as a valued guest and future client.

Mark Field, General Manager of the Victory Services Club, said: “This award is a testament to the passion, experience and professionalism of our team. We never take our clients for granted, and we’re proud to deliver outstanding service, day in and day out. It’s fantastic to see that commitment recognised by the industry.”

Organised by the Meetings Industry Association (MIA), the MIA Awards celebrate excellence across the UK meetings and events sector. Judged by a panel of industry experts, the awards recognise venues and individuals that demonstrate innovation, high standards, and outstanding service delivery.

Victory Services Club Wins Gold for Best Customer Service
at 2024 Conference & Event Awards

Written by Jill on . Posted in News.

The Victory Services Club has been awarded Gold in the ‘Best Customer Service’ category at the prestigious 2024 Conference & Event Awards.

The ceremony celebrates excellence across the meetings and events industry, with our team recognised for going above and beyond to deliver outstanding service to our members and event clients.

Mark Field, General Manager of the VSC, said: “Winning gold for Best Customer Service is a huge honour and a testament to the passion, professionalism, and pride our team brings to every event. We’re a people-focused venue, and this award reflects our ongoing commitment to putting clients and guests at the heart of everything we do.”

The judges praised the VSC for our strong client relationships, attention to detail, and consistently high standards of delivery across all departments.

The win reinforces the VSC’s reputation as one of London’s leading venues for conferences, meetings, and private events.